Community Management

The Lowdown

Having an impactful social media presence requires more than just posting great content: It requires your brand to engage with your audience. Your social media isn’t just a broadcast outlet for pumping out promotional content: It is a powerful portal for two-way dialogue. Our community managers take a proactive approach to engage with your community. We'll create relationships with your followers and seize every opportunity to interact (instead of simply reacting) with your community.

We audit platforms to determine audience
We setup social listening tools and flow charts for responses
We engage with your audience
We report & optimize

LIKE WHAT YOU SEE?

We’d love to meet you. Click below to set up your free consultation, and our strategists will reach out to you shortly.

Schedule Free Consultation

Our Process

1. Monitor

We track all mentions of your brand, review all messages, comments and reviews, and identify key influencers who engage with your brand

2. Engage

We will curate and maintain a voice aligned with your brand’s personality, encourage customers to share pictures of your products, gather testimonials and encourage positive reviews

3. Moderate

We filter out comments that don’t add value, troubleshoot customer complaints, and forward certain messages to the customer service team

4. Measure

We provide valuable, raw feedback to understand where your brand can improve, report on which platforms your community is most active on, provide weekly engagement reports